Delivery & Returns

Delivery

Every made-to-order piece is handmade in our workroom, so lead times vary by design and fabric. We'll confirm an estimated completion time when you place your order and keep you updated while your piece is being made.

Larger furniture is delivered carefully by our team or a specialist furniture courier and placed in your room of choice. Once your piece is ready, we'll contact you to arrange a convenient delivery date. Smaller items are sent by tracked courier.

Delivery charges depend on the size of your order and where you live — they're shown at checkout, and we're always happy to confirm costs before you order.

Returns

Because made-to-order pieces are made specifically for you — in your choice of size, fabric and finish — they can't be returned or exchanged for a change of mind. This doesn't affect your statutory rights.

For standard (non-bespoke) items, you may cancel your order within 14 days of delivery and return the item unused and in its original condition for a full refund of the purchase price.

Damaged or faulty items

We check every piece before it leaves the workroom, but if anything arrives damaged or develops a fault, please contact us within 48 hours of delivery at ludlow@saverys.co.uk with your order number and photographs. We'll repair, replace or refund as appropriate.

Cancellations

Made-to-order commissions can be cancelled free of charge before work begins in the workroom. Once cutting or making has started we may be unable to cancel, or a fee may apply — please get in touch as soon as possible and we'll do our best to help.

Questions? Contact us — we're always happy to help.